Technical Support Services

Certes Networks Technical Support provides phone and/or email support for installation, configuration and general technical support of all Certes Networks' products. You can select from a number of plans which provide support up to 7 days a week, 24 hours a day, 365 days a year. After normal business hours, support calls will be routed to an engineer on call that night who will respond within 15 minutes.

Support is available via phone, email or the web:
866-GigE-Sec (866-444-3732)
+1-919-865-7302 International
support@certesnetworks.com

Existing customers can access the support database at:
http://support.certesnetworks.com

	Warranty	Silver	Gold	Platinum
Technical Support (Phone or email)	8am - 5pm EST, M-F (90 days)	8am - 5pm EST, M-F	24/7/365	24/7/365


Software	Software maintenance releases (90 days)	Software maintenance and feature releases	Software maintenance and feature releases	Software maintenance and feature releases

Hardware	10 day repair and return after receipt of RMA unit (1 year)	10 day repair and return after receipt of RMA unit	10 day repair and return after receipt of RMA unit	Next business day replacement